If prompted, enter your username and password to log onto the computer manually before continuing. Like I said, I’m just trying everywhere I can to find a solution and while I take your point, you can see for yourself that many issues disussed in this forum are about 3rd party software by users who are frustrated by lack of support from their respective PC manufacturer. I called tech support and had a long argument with the guys about this. Javascript is disabled in this browser. I then took the drastic step of asking for assistance, using HP’s Active Chat facility.

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Windows 7 Hardware Compatibility https: Modify your browser’s settings to allow Javascript to execute. Which is complete nonsense. One of the squares below the hand graphic will change color when the scan is accepted.

SOLVED: Fingerprint Scanner

Modify your browser’s settings to allow Javascript to execute. Select a finger shown on the hand graphic, and then slowly swipe your finger across the sensor.

The message ‘RPC server is unavailable’ pops up. Resolve Windows 10 or update issues on an HP computer or printer — Click here. Afterwards install the Digital Persona and evrything will work!!! After updating motherboard drivers everything worked fine.

HP Notebook PCs – Setting Up a Fingerprint Reader Using Verisoft Access Manager

Hold your finger flat as you move it across the reader. How do I set up the fingerprint reader? The fingerprint reader drivers installed with Windows 7. If the page is recognized as a secure logon page, the account manager widget appears. HP Support may be the best place to contact. If HP cannot provide a solution.


By swiping your finger perpendicular to the metallic sensor you can log on to the computer, a secure verjsoft page, or open a password protected program.

Set up the fingerprint reader To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password.

Please try again shortly.

verisoft my identity

The file size of the latest installer available is I haven’t come across this myself, but you may want to try starting the service manually; give this a try: The software that controls the fingerprint reader is provided by VeriSoft. A finger marked in green has already been registered; different people may select jy same finger without any problems.

Had to follow Ramirez suggetions to get management software. Microsoft is not responsible for HP hardware! Follow the steps below to set up the fingerprint reader. The fingerprint scanner – a Validity Sensor VFS – was not available as a login method on the initial computer configuration.



verisoft my identity

The fingerprint reader works out of the box with the drivers installed by Windows, configuring it in Windows Hello by John Swindells on 19 May Reply That’s good to know. I identify exactly the same promblem as you but with a Lenovo N though the fingerprint sensor is the same.

Download VeriSoft Access Manager.

verisoft my identity

The newest version of TrueSuite is designed to be compatible with AuthenTec sensors only. To delete an enrolled fingerprint:.

As I said, I have approached HP, as have many others with similar and different issues, but they just say they don’t support this and many iddentity relatively recent models for Win7 and don’t make drivers available.

HP Notebook PCs – Using a Fingerprint Reader with DigitalPersona or Verisoft | HP® Customer Support

I hope I am posting my question where it idwntity. When I tried to register my finger prints again, it said that they have already been registered. Don’t know about you but my laptop is just 2 years old and for them not to provide support for Win 7 is just beyond belief. See your browser’s documentation for specific instructions.